COVID-19 Latest Updates

02/04/2020

This Is An Important Notice To All Our Customers and Partners.

Our delivery service provider DHL has announced that there will be an Emergency Situation Surcharge on Time Definite International (TDI) shipments. We have been told that this surcharge will apply to TDI Shipments as of the 1st April until further notice. This surcharge is to help them cover part of their operating costs during the time of this emergency situation (COVID-19).

We want to be responsible for our customers and to continue to deliver excellence to you through our delivery services. We understand you all have businesses to operate and uphold during these difficult times, therefore we have decided to take it upon us to cover this surcharge for you up until the beginning of May in order to give you enough time to prepare anything if this was to impact you and your business in any way.


What does this mean?

  • In the month of April you will not be paying the Emergency Situation Surcharge.
  • We will fully cover the surcharge for you on your deliveries until the end of April.
  • You will only continue to pay our Normal Delivery and Shipping fees found on our website here.
  • To find out more on DHL’s Emergency Situation Surcharge and how much it costs, visit their website here.

Please remember that this surcharge is only temporary until we get further notice. If you have any enquires, do not hesitate to get in contact.


31/03/2020

We are constantly evaluating our practices and operations. Currently, there is not any major changes in the COVID-19 landscape for us to make any further alterations to our team’s way of working or to any measures we have put into place. However, we would like to inform and update our customers and trusted partners of the following delivery statuses:

  • Deliveries to the UK, US and Canada are as normal with no delays
  • Deliveries to Ireland are as normal with no delays
  • Deliveries to Australia may encounter slight delays
  • Deliveries to the EU, especially to France, Italy and Spain will encounter delays

As far as we are aware, deliveries to the rest of world has no immediate issues and should not encounter any delays. However, we will update you immediately if this information changes via this blog.


27/03/2020

We would like to applaud, show our greatest love and support to those fighting on the frontline for us, Thank You your hard working is not going unnoticed. Our business has decided to remain open and operate as usual in order to keep the supply chain running. We are doing our part to ensure that we can still supply and provide the essential components for our key industry sectors:

  • Medical
  • Manufacturing & Processing Food
  • Research & Development
  • Critical Manufacturing 
  • Green Energy 

We are constantly evaluating our practices and operations as the COVID-19 situation evolves. We plan on keeping all our valued customers and partners updated every time a decision is made in order to minimalize any disruption this may have to our services and your business.

Please continue to check this blog for the latest updates on COVID-19.

Thank You


24/03/20

Thank you to all our customers and partners for your continuous support and loyalty. We are continuing to keep our business open as usual to help keep the supply chain moving. Our distribution hub is located in the UK and due to the UK Government recently announcing lockdown, this may have a slight impact on our delivery times. Please be assured that this is the only temporary and the rest of our business is operating as usual without any disruptions.

As our valued customers and partners, we would like to inform you of the following:

Our 1-3 Days Delivery Services will now be 2-4 Days

Our 2-4 Days Delivery Services will now be 3-5 Days

To find out more, please visit our Delivery Information Page here


20/03/20

In these difficult times we are trying to keep up to date with the fast-moving government guidance to keep our team, customers and partners safe with minimal disruption to our services. With this in mind, we would like to update you with the following:

  • Our business is open as usual whilst we are trying to minimalize the impact of COVID-19. We can confirm that our team at Quality Bearings Online are abiding by government guidance to stay away from public gatherings for the safety of each other and our families. 
  • We keep in contact with our main logistic providers daily to maintain our supply chain and to continue to meet our customers expectations. We can confirm and reassure our customers worldwide that our couriers are operating as normal and there are no disruptions however, we will continue to monitor this and keep you updated.
  • We have already introduced and implemented split working teams and self-isolation under Government Guidelines, this is now part of our company policy for every individual. 
  • We are keeping our team and your goods protected. Our warehouse team wear protected gloves and masks to pack your items, this is to help ensure that all precautions have been taken to make sure that all deliveries to you are 100% safe - this is our QBOL Guarantee to you.
  • Members of our team are now working remotely from home and are still available for contact if necessary, ensuring that our business still operates smoothly. All members are fully equipped with everything they require to be able to offer the same level of service you have always received. 

If you have any questions or would like to find out more about the procedures we have put into place for our team and customers, please feel free to contact us today.

We will continue to keep you updated, Thank You. 

Team Quality Bearings Online


18/03/20

All members of staff issued a Self-Isolation Guidance document, with quarantine rules for time off and return to work strategy


17/03/20

Guidance amongst the government is continuously changing, there is a lot of uncertainty over COVID-19 landscape. In order to prepare ourselves efficiently and to be proactive about the matter the following has been decided:

  • Directors and Managers are to have a meeting every morning to discuss recent updates the government has issued and plan the future ahead

16/03/20

  • Split Shifts between Teams 1 & Teams 2 Begin
  • Staff Whatsapp group have been created for regular updates regarding our staff’s health, government updates and working shifts.

13/03/20

Our Directors and Management team sit and discuss what actions to take to help minimize contact between our team for the healthy and safety of our staff:

  • Each operating unit group (Ops/Sales/IT & Marketing) to be further split into two groups, working split shifts through the week commencing 16/03
  • Named Teams 1 and Teams 2 - whilst one team is in office the other will work from home
  • Team 1 to work Mon to Wed morning, clean down office for Team 2 to enter and work Wed afternoon to Friday afternoon. Team 2 must clean down the office ready for Team 1 the following Monday.
  • Headsets, Phones, laptops distributed to staff for split shift working

12/03/20

The following measures were implemented from our Directors and Management:

  • All current internal meetings planned are to be cancelled
  • All staff calendars are to be cleared until the end of the month, with a view to extend if necessary
  • Any vital internal meetings will be limited to 15 Minutes Only, with no more than 4 people in a meeting room at one time
  • No desk sharing

11/03/20

Following on from our Directors and Management team COVID-19 discussion the follow was actioned:

  • Staff are told to Stay At Home if they experience any flu like symptoms but must keep in regular contact with line manager or directors
  • Creation of a “working from home” plan for members of staff who can work from home
  • Allocated items needed for staff to work from home - laptops/phones
  • 10/03/20
  • Our Directors and Management team have sat down and decided to action the following in preparation of COVID-19:
  • All future external visits to be cancelled
  • All visitors planning to visit our site to be cancelled
  • Stop all physical contact between members of staff, meaning no handshakes/high fives
  • No sharing food
  • No new appointments or events to be arranged
  • Desks, Phones, Keyboards and Mouse to be wiped down at the end of each working day
  • Company to be split into 3 operating units (Ops/Sales/IT & Marketing)

10/03/20

Our Directors and Management team have sat down and decided to action the following in preparation of COVID-19:

  • All future external visits to be cancelled
  • All visitors planning to visit our site to be cancelled
  • Stop all physical contact between members of staff, meaning no handshakes/high fives
  • No sharing food
  • No new appointments or events to be arranged
  • Desks, Phones, Keyboards and Mouse to be wiped down at the end of each working day
  • Company to be split into 3 operating units (Ops/Sales/IT & Marketing)